Sixty-one and a half million times a year, an American resident and a police officer interact - the Bureau of Justice Statistics has been counting for decades. Roughly 98% of those contacts involve no force at all. Yet fewer than one in a hundred ever produces any formal feedback. Put those numbers side by side and the conclusion is hard to avoid: the largest customer-facing service operation in the country runs almost entirely blind, with no systematic read on how the interaction actually went.
This infographic lays out the BJS scale data on a single page - total contacts, the no-force share, and the sliver that ever gets measured. It's built for the moments when someone claims the department "already knows" how it's doing with the community: a council presentation, a strategic planning retreat, or the opening slide of a budget conversation about why trust measurement deserves a line item. The gap between 61.5 million and the feedback you actually collect makes the case in one glance.
For how departments are closing that gap, start with How to Measure Community Trust in Policing.
