Question 1

What is a Guardian Score?

Accepted Answer

Your Guardian Score is a reflection of the community's trust in you. It's calculated from ratings provided by the people you interact with every day. Think of it as a real-time "pulse check" on how well you embody the values of fairness, respect, and compassion that are at the heart of effective policing. This powerful metric helps you and your department continuously improve and strengthen your bond with the community.

Question 2

What is the goal of Guardian Score?

Accepted Answer

Our mission is to help foster strong, positive relationships between police and the communities they serve. We believe trust and legitimacy are the foundation of effective policing. By providing meaningful performance data straight from the community, we empower officers and departments to build that trust through excellent service on every interaction. When police and the public collaborate, communities become safer and more harmonious for all.

Question 3

How is Guardian Score different from other police officer rating sites?

Accepted Answer

Guardian Score is a constructive tool for growth, not a place for complaints. Our platform is designed in close partnership with police to provide useful, actionable feedback to improve officer performance and community relations. The innovative interaction cards allow the public to easily share authentic, verified input while protecting their privacy. With Guardian Score, police leaders gain valuable insights to recognize top performers, target training, and enhance procedural justice and community trust across their department.

Question 4

What is an interaction card?

Accepted Answer

Interaction cards are a friendly, frictionless way for community members to rate their experience with an officer, while preserving anonymity. Each card features a one-time QR code the person can scan to provide quick feedback, without sharing any personal information. This thoughtful design helps promote honest input and defuse potential tension. Officers simply provide a fresh card at the end of each encounter.

Question 5

Why use interaction cards?

Accepted Answer

We recognize the complex situations officers navigate every day. Interaction cards offer a way to gather vital community input without escalating tensions or endangering privacy. This discreet approach empowers the public to share candid, spur-of-the-moment feedback on their terms - whether the interaction occurs on a traffic stop, after a 911 call, or during a community event. The unique, single-use codes ensure data integrity, traceability, and officer safety.

Question 6

How do we order more interaction cards?

Accepted Answer

We've made card reorders easy so officers can focus on serving the community. Authorized admins can request additional cards anytime from your Guardian Score dashboard, with no phone calls or special approvals needed. Extra cards are included with your subscription at no added cost, and our print-on-demand system ensures fast fulfillment so your officers are always equipped to gather vital feedback.

Question 7

Are cards included in the pricing?

Accepted Answer

Absolutely. Interaction cards are an integral part of the Guardian Score system. That's why we include an ample first-year supply as part of your subscription. We provide 250 cards per officer to start, which should be plenty based on our experience with other departments. If you need more, extra cards are always available at no charge. See our pricing page for plan details.

Question 8

My police department wants to use this tool. How can I get started?

Accepted Answer

Start with a self-serve quote on our get-started page, or book a demo with our team. We will walk through your goals, implementation steps, and the plan that fits your agency.

Question 9

How much does Guardian Score cost annually?

Accepted Answer

We believe every community deserves a trusted, high-performing police service. That's why we've priced Guardian Score to be affordable for departments of all sizes. Subscription rates are based on number of officer profiles, making this powerful tool accessible whether you have 10 officers or 10,000. Many clients also find our platform qualifies for grant funding. Visit our pricing page or book a demo for a quote tailored to your agency.

Question 10

Are there additional costs for adding features?

Accepted Answer

Your Guardian Score subscription comes with free, automatic software updates, so you can always utilize the platform's latest enhancements and features. The only time there may be an additional charge is if your department requests significant custom development. But our continual iteration means the core product will keep getting better without costing you more. Consider it our investment in your success.

Question 11

Officer morale is overall down. How can we encourage officers to use this tool?

Accepted Answer

We've intentionally designed Guardian Score to be an uplifting, encouraging tool. The insights help celebrate positive policing and guide constructive growth. Periodic reviews become a chance for affirmative reflection, support, and collaboration. As leaders express the benefits and share success stories, officers naturally embrace the value and satisfaction of strengthening community relations, one quality interaction at a time.

Question 12

How do we ensure officers are following the rules and handing out these cards to civilians?

Accepted Answer

Guardian Score provides the tools; your policies provide the guidance. Our analytics can detect interaction card anomalies to help you monitor adherence. But the real key is conveying the profound purpose behind every card shared: Each is an invitation to build public trust and make the community safer for all. When officers understand that meaning, our experience shows they're glad to invite that feedback.

Question 13

Is this data publicly available?

Accepted Answer

Absolutely not. Protecting the privacy and integrity of your data is our utmost priority. Only authorized members of your department can access your Guardian Score data via our secure, encrypted platform. We will never share your information publicly or with any outside entities without your express consent. Your data is strictly confidential, so you can feel confident using our tool.

Question 14

Do I own the data?

Accepted Answer

Your data belongs to your department. While it resides on our platform, you maintain full ownership rights. Guardian Score will never share or use your data for any purpose without your explicit permission. We are committed to being responsible stewards of the information you entrust to us, and to using it only in ways that support your mission of serving the public.

Question 15

Am I able to export data from the platform?

Accepted Answer

Absolutely. We believe in your data sovereignty. That's why we've made it easy to export officer and team reports directly from the Guardian Score platform, giving you flexibility in how you utilize this valuable information. We're also diligently working on downloadable CSV records for your convenience. Our goal is to make your data as accessible and useful to you as possible.

Question 16

Is Guardian Score subject to FOIA requests?

Accepted Answer

Public records laws vary by state and agency. Guardian Score data is owned by your department and stored in your secure account, so disclosure obligations typically follow your agency's existing records and retention policies. We recommend reviewing your FOIA procedures with legal counsel before rollout. Our team can walk through export options, role-based access controls, and how community feedback is collected so you can respond to valid requests while protecting civilian privacy. Contact us to discuss your jurisdiction's requirements.

Question 17

Does Guardian Score share data?

Accepted Answer

Your trust is our top priority. We never have and never will sell or share your data with anyone without your express consent. Guardian Score is committed to the highest standards of data privacy and security, so you can use our platform with total peace of mind. Our role is to support you, not profit from your information. Your data is safe with us - that's our solemn pledge to you.

Question 18

Can you delete data or modify survey submissions?

Accepted Answer

Data integrity is our North Star. To ensure you have the most accurate, reliable information to act on, we don't alter individual survey responses. However, we understand the need for clean, relevant records. That's why we automatically purge data for you after the initial training period, so your long-term dashboard stays streamlined. It's part of our comprehensive approach to quality assurance.

Question 19

Where is the data hosted?

Accepted Answer

We employ state-of-the-art cloud hosting with robust security and encryption to safeguard your sensitive data, both in storage and transmission. This not only provides you the strongest data protection, but also allows our expert engineers to efficiently maintain and enhance the platform, so you can always count on optimal performance. With Guardian Score, your data is safe, and your experience is seamless.

Frequently Asked Questions

Guardian Score Basics

Interaction Cards

Getting Started

Pricing and Features

Implementation and Adoption

Data Privacy, Access, and Ownership

Answered what you needed?

Frequently Asked Questions

Guardian Score Basics

Interaction Cards

Getting Started

Pricing and Features

Implementation and Adoption

Data Privacy, Access, and Ownership

Answered what you needed?

Frequently Asked Questions

Guardian Score Basics

What is a Guardian Score?What is a Guardian Score?

What is the goal of Guardian Score?What is the goal of Guardian Score?

How is Guardian Score different from other police officer rating sites?How is Guardian Score different from other police officer rating sites?

Interaction Cards

What is an interaction card?What is an interaction card?

Why use interaction cards?Why use interaction cards?

How do we order more interaction cards?How do we order more interaction cards?

Are cards included in the pricing?Are cards included in the pricing?

Getting Started

My police department wants to use this tool. How can I get started?My police department wants to use this tool. How can I get started?

Pricing and Features

How much does Guardian Score cost annually?How much does Guardian Score cost annually?

Are there additional costs for adding features?Are there additional costs for adding features?

Implementation and Adoption

Officer morale is overall down. How can we encourage officers to use this tool?Officer morale is overall down. How can we encourage officers to use this tool?

How do we ensure officers are following the rules and handing out these cards to civilians?How do we ensure officers are following the rules and handing out these cards to civilians?

Data Privacy, Access, and Ownership

Is this data publicly available?Is this data publicly available?

Do I own the data?Do I own the data?

Am I able to export data from the platform?Am I able to export data from the platform?

Is Guardian Score subject to FOIA requests?Is Guardian Score subject to FOIA requests?

Does Guardian Score share data?Does Guardian Score share data?

Can you delete data or modify survey submissions?Can you delete data or modify survey submissions?

Where is the data hosted?Where is the data hosted?

Answered what you needed?

Frequently Asked Questions

Guardian Score Basics

What is a Guardian Score?What is a Guardian Score?

What is the goal of Guardian Score?What is the goal of Guardian Score?

How is Guardian Score different from other police officer rating sites?How is Guardian Score different from other police officer rating sites?

Interaction Cards

What is an interaction card?What is an interaction card?

Why use interaction cards?Why use interaction cards?

How do we order more interaction cards?How do we order more interaction cards?

Are cards included in the pricing?Are cards included in the pricing?

Getting Started

My police department wants to use this tool. How can I get started?My police department wants to use this tool. How can I get started?

Pricing and Features

How much does Guardian Score cost annually?How much does Guardian Score cost annually?

Are there additional costs for adding features?Are there additional costs for adding features?

Implementation and Adoption

Officer morale is overall down. How can we encourage officers to use this tool?Officer morale is overall down. How can we encourage officers to use this tool?

How do we ensure officers are following the rules and handing out these cards to civilians?How do we ensure officers are following the rules and handing out these cards to civilians?

Data Privacy, Access, and Ownership

Is this data publicly available?Is this data publicly available?

Do I own the data?Do I own the data?

Am I able to export data from the platform?Am I able to export data from the platform?

Is Guardian Score subject to FOIA requests?Is Guardian Score subject to FOIA requests?

Does Guardian Score share data?Does Guardian Score share data?

Can you delete data or modify survey submissions?Can you delete data or modify survey submissions?

Where is the data hosted?Where is the data hosted?

Answered what you needed?