Decades of research say people judge a police encounter less by its outcome than by the fairness of the process. That finding stays abstract until it's broken into behaviors someone can actually observe - and rate.
This infographic distills procedural justice into the five behaviors Guardian Score measures after every verified interaction: explaining why the contact is happening, listening before deciding, fairness in the action taken, professionalism in tone and demeanor, and explaining next steps so the encounter ends with clarity. Together they form a skill set that is trainable, coachable, and - with a sixty-second community survey - finally measurable.
Use it in roll-call training, community presentations, or alongside our deep dive: What is Procedural Justice? For how these behaviors become officer-level trend data, see How to Measure Community Trust in Policing.
