When an officer hands you a card with a QR code, the reasonable first question is: what actually happens if I scan it? Most people assume one of two things - nothing, or a report with their name on it lands on someone's desk. Neither is true, and departments that ask for verified feedback owe their communities a straight answer.
This infographic traces the path after you hit submit. Your responses carry no identity: no name, no phone number, no account - the card proves an encounter happened, not who you are. Your ratings join hundreds of others as trend data, not an individual ticket that opens a case. Department leadership reviews those trends weekly to guide training and coaching. And when you leave a comment - as two-thirds of respondents do - appreciation reaches the officer who earned it. The whole survey takes under a minute and is available in 26+ languages.
Departments can publish this graphic on a community page, hand it out at neighborhood meetings, or link it beside the survey itself, so residents know exactly what their sixty seconds becomes. For a closer look at the questions you will be asked and why, see the survey.
