Every department has a machine for capturing its worst moments. A single complaint triggers a report, a review, a personnel file entry - documented in triplicate and retrievable for years. Meanwhile the thousands of interactions that went well leave no record at all. That is usually framed as a morale problem, and it is one. But at its root it's a data-model problem: your records systems were built to capture the 1% and structurally cannot see the 99%, so every dataset you manage from is skewed toward the exception.
This infographic puts that asymmetry on one page - what gets recorded, what evaporates, and what a complete picture would change about supervision and recognition. Use it at a command staff meeting to reframe "negativity bias" as an instrumentation gap rather than an attitude, or drop it into a council packet when you're asked why officer morale metrics look the way they do. It tends to end the debate about whether the data you have reflects the work your people actually do.
For what closing the gap looks like in practice, see Officer Recognition and Retention.
