Most residents have never been asked what a police encounter was like - and if they wanted to say something, good or bad, the only formal channel was a complaint form at headquarters. So the overwhelming majority of interactions end in silence, and the department learns nothing from the people it just served.
This infographic is the community-facing answer, in three steps anyone can follow: the officer hands you a card at the end of the interaction, you scan the QR code with your phone, and you answer a short survey in under sixty seconds. No app to download, no account to create, no name required - responses are anonymous, collect no personal information, and the survey is available in more than 26 languages. Each card is single-use and tied to a real encounter, so every response is verified. Departments can post it on social media, hand it out at community meetings, or pin it in the station lobby so residents know exactly what the card in their hand is for.
For how the cards work behind the scenes, see Interaction Cards and the 60-second survey.
