Every barrier you put in front of a feedback channel filters out someone - and the people it filters out first are rarely random. Require an app download, a login, a name, or English, and your data quietly skews toward the residents who were already comfortable talking to the police. A feedback system is only as credible as the people it fails to reach.
This infographic lays out the four barriers Guardian Score removes: the survey is available in 26+ languages, takes under 60 seconds, requires no app, and asks for no personal details. Each removal has a purpose - language access reaches the households complaint forms never do, brevity respects the resident's time, anonymity protects the honest answer. The design point worth repeating to any audience: frictionless feedback is representative feedback. Use the graphic in a community meeting to explain why participation is safe, or in a procurement review to show the accessibility case is engineered in, not bolted on.
For how the survey itself works end to end, see the survey feature, and for the single-use QR cards that put it in residents' hands, see interaction cards.
