If giving feedback takes effort, only the angriest and most confident voices make it through — and the department ends up managing to a skewed picture. This graphic tells residents the barriers are gone: 26+ languages, under a minute, no app, no account, any phone.
It earns its keep at community meetings, in neighborhoods where English isn't the first language at home, and with residents who assume city processes aren't for them. The design principle behind it: representative feedback is accurate feedback. See how the survey works.
